ISO 9001:2015

Quality Management System

المعيار الأكثر اعتماداً عالمياً لضمان جودة المنتجات والخدمات

What is ISO 9001:2015?

ISO 9001 is the premier international standard for Quality Management Systems (QMS). It provides a systematic framework that helps organizations define, document, and continuously improve their processes. The standard focuses on meeting customer requirements and achieving satisfaction, emphasizing leadership, risk-based thinking, and the process approach. Since its first release in 1987, ISO 9001 has become the global benchmark for organizational quality.

What does ISO 9001:2015 cover?

The standard covers all aspects of quality management, from understanding the organizational context and stakeholder needs to planning, support, and operation, all the way to performance evaluation and continuous improvement. It includes requirements for leadership commitment, human resource management, infrastructure, product/service design, and external process control.

Who Needs ISO 9001:2015?

Manufacturing

Services

Education

Healthcare

Technology

Government

Why is ISO 9001:2015 Important?

✓ Improved customer satisfaction

✓ Increased efficiency

✓ Enhanced reputation

✓ Market access

✓ Tender compliance

Key Requirements

1 Understanding the organization's context and interested parties

2 Defining the scope of the Quality Management System

3 Demonstrating leadership commitment and establishing a quality policy

4 Addressing risks and opportunities in planning

5 Determining necessary resources and ensuring personnel competence

6 Controlling documented information (documents and records)

7 Planning and implementing operational processes

8 Controlling externally provided products and services

9 Monitoring and measuring customer satisfaction and process performance

10 Conducting regular internal audits

11 Holding management review meetings

12 Addressing non-conformities and taking corrective actions

Implementation Steps (Wadi Methodology)

Gap Analysis: Assessing current status against standard requirements

Project Planning: Establishing a timeline and defining resources

System Design: Defining processes and documenting policies

Implementation: Applying the system and training staff

Internal Audit: Verifying implementation effectiveness

Management Review: Evaluating system performance

External Audit: Certification body audit to obtain the certificate

Required Documents & Records

Scope of the Quality Management System

Quality Policy

Quality Objectives and plans to achieve them

Criteria for supplier evaluation and selection

Operational process control procedures

Competence and training records

Monitoring and measurement records

Internal audit program and reports

Management review minutes

Non-conformity and corrective action records

Customer complaints and handling records

Common Mistakes to Avoid

Building a complex documentation system that doesn't reflect actual operations

Lack of top management involvement and commitment

Focusing on getting the certificate rather than actual performance improvement

Neglecting staff training and awareness

Not following up on corrective actions until effective closure

Ignoring customer satisfaction measurement and feedback

Not updating the system to match organizational changes

🏅

Saudi Quality Mark

ISO 9001 certification helps in obtaining the Saudi Quality Mark from the Saudi Standards, Metrology and Quality Organization (SASO).

50% Discount

الحصول على شهادة من جهة منح مسجلة لدى SASO يمنحك خصم 50% على رسوم علامة الجودة السعودية.

Frequently Asked Questions

What is ISO 9001?

An international standard that specifies requirements for a Quality Management System (QMS). It helps organizations improve processes and consistently meet customer requirements.

How long to get certified?

Duration varies based on size and readiness. Generally 3-6 months for SMEs, and up to a year for larger organizations.

Is ISO 9001 mandatory?

The standard is voluntary, but it is required in most government tenders and large private sector contracts.

Certificate validity?

Three years, with annual surveillance audits to ensure continued compliance.

Difference from older versions?

The current version focuses more on risk-based thinking, provides greater flexibility in documentation, and emphasizes the role of top management.

Can it be integrated?

Yes, ISO 9001 is designed to integrate with other standards like ISO 14001 and ISO 45001 into an Integrated Management System (IMS).

Certification cost?

Cost depends on organization size, number of sites, and sector. It includes consultancy, training, and certification body fees.

Need a consultant?

Not mandatory, but a specialized consultant saves time and ensures correct implementation from the first attempt.

What if we fail audit?

It doesn't mean total failure. Time is given to address major non-conformities, followed by a surveillance audit to verify closure.

How to choose CB?

Check the body's accreditation from a recognized body like SAC, their experience in your sector, and their market reputation.

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